Refund policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info.cardenz@gmail.com. Please note: Returns must be sent to the following address: De Spoelerij 16, 4005 GK, Tiel, The Netherlands.

If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.

For questions about returns, please contact us at info.cardenz@gmail.com.

Damage and Issues
Inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This way, we can evaluate the issue and resolve it for you.

Exchanges
The fastest way to get the item you want is to return the item you currently have and purchase the new item separately once the return has been accepted.

14-Day Reflection Period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.